We currently only offer service to Australia and New Zealand

Support

General Maintenance of different Machines

Candela GentleLASE and Mini GentleLASE

Problems to look out for/ Common issues

Candela GentleLASE and Mini GentleLASE

Fault 9 : DCD overtemp, take the cryogen bottle out for 2-3mins, then reinstall.

FAQ’s

Q. What’s the difference between a GLP and a MGL?

A. A GentleLASE Plus is the older model of machine; it operates at 1 pulse per second and is physically larger than the Mini GentleLase. The Mini GentleLASE operates at 1.5 pulses per second and is the more modern and compact unit.

Q. Are your machines TGA listed?

A. Yes our machines are listed by the Therapeutic Goods Association.

Q. Do I need some type of insurance?

A. Insurance is highly recommended, if not required by law. In the same way that you insure your car against theft and personnel liability, it is recommended that you insure your laser for the same things.

Q. Do I need any certification to operate the machinery?

A. NSW – No certification is required
VIC – No certification is required
NT - No certification is required
SA – No Certification is required
QLD - Short course required (The Radiation Safety Act 1999 requires all persons who use radiation apparatus to hold an appropriate licence issued by the Chief Executive, Queensland Health)
WA/TAS - Operates under the RADIATION SAFETY ACT 1975, this metext that you need to be a medical practitioner to operate a laser.

Q. Are there any ongoing costs when using the laser? What are they?

A. Yes, there are ongoing costs associated with using a laser. Namely:
Cryogen – The gas used to cool the clients skin during treatment
Distance Gauge Windows – The windows that protect the lenses in the headpiece
Maintenance - Service & repair (generally covered by contract / warranty)

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