Need to chat, call us on 1800 224 234
Expert Service, Minimal Downtime
At Laseraid, we understand that your clinic’s success depends on the performance and reliability of your aesthetic devices.
That’s why we offer a range of flexible, professional service and repair options to keep your equipment in top condition, so you can focus on delivering the best possible care to your clients. With the largest team of manufacturer-trained engineers in Australia and New Zealand, Laseraid brings unmatched expertise and rapid response times to clinics nationwide.
Laseraid offers a range of service plans to fit the unique needs of each clinic, ensuring that you receive the exact level of support you need to succeed.
Our Subscription Servicing plan offers all-inclusive, worry-free support. For a single weekly fee, Laseraid supplies state-of-the-art devices with regular servicing, repairs, and preventative maintenance, ensuring consistent performance and onsite support when you need it. With subscription servicing, your equipment is consistently maintained, ensuring long-term performance and reduced downtime.
Benefits:
Already own your devices? No problem. Our BYOD Service Contracts provide flexible, tailored support plans to fit your equipment needs. We offer bespoke service contracts through our BYOD program. Designed for flexibility, these contracts ensure that your equipment receives the same expert care and support as our subscription plan, but on terms that suit your individual needs. You’ll benefit from on-site support, preventative maintenance, and 24/7 phone assistance, ensuring your equipment stays operational and downtime is minimised.
Benefits:
For clinics that require occasional support, Laseraid offers quotable, on-demand service with transparent pricing. When you need expert repairs or maintenance without a full contract, our team of highly skilled engineers is ready to assist, providing the same quality care on an as-needed basis.
Benefits:
Largest Manufacturer-Trained Team in Australia and New Zealand
With the largest team of manufacturer-trained engineers across Australia and New Zealand, Laseraid delivers expert support with a commitment to quality and precision. Our engineers are qualified specialists in a wide range of aesthetic devices, including Candela GentlePro Series devices, and are continually trained to stay current with the latest technology and standards.
Our service engineers are based in WA, NSW, QLD, VIC, and NZ, ensuring that no matter where your clinic is located, quick, professional support is always close by. This extensive network allows us to respond faster, minimize downtime, and keep your clinic running at peak performance.
Beyond servicing, we also provide a full range of consumables and device accessories through our online store. From treatment essentials to replacement parts, our store is designed to support your clinic’s operational needs, simplifying supply management and keeping your devices ready for use.
While other providers may no longer service Candela GentlePro devices, Laseraid continues to offer expert support for these trusted machines. Our trained engineers are qualified to handle all aspects of Candela GentlePro maintenance and repairs, ensuring your devices stay in top condition to deliver outstanding results for your clients.
Whether you need ongoing support, tailored service contracts, or on-demand repairs, Laseraid is here to help. Our comprehensive service offerings, highly skilled team, and dedication to quality make us the trusted partner for aesthetic clinics across Australia and New Zealand.
If your device needs servicing and you’re unsure of the problem, simply Fill out the form below, and our service team will reach out to arrange support.
Fill out the form below, and our service team will get in touch to arrange a handpiece repair for you.
Ready to learn more about our service options? Get in touch with us to discuss a solution that fits your clinic’s needs:
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Let Laseraid take care of your devices, so you can focus on what matters most—providing exceptional care to your clients.
Laseraid will be closed from December 22nd to January 8th. For service queries during this time, email service@laseraid.com.au or call 1800 224 234 (select option 2). For general device or account enquiries, email enquiries@laseraid.com.au. We'll get back to you when we return on January 8th.
For online store queries, email orders@laseraid.com.au.
