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Unrivalled support

Worry free servicing and repairs

Relax knowing that service and support is our top priority

Weekly subscription

With Laseraid’s Weekly Subscription, we’ve got your back when it comes to servicing. Relax and focus on your clients, knowing that our highly responsive technical team is here to minimise any downtime.

Our trained laser engineers are at your service, providing comprehensive support for your laser machine. Whether it’s a one-off repair or a regular servicing, we’ve got you covered. From minor phone consultations to on-site visits, our technical team is dedicated to resolving any issues promptly.

Service contracts

For clients who own their devices and have a service contract with us, rest assured we are available 7 days a week to provide unmatched support. Your service contract is like an insurance policy, ensuring that you have the best care possible.

Reliable maintenance and repairs

The Laseraid benefit

At Laseraid, we understand the importance of seamless servicing for your peace of mind. Let us take care of your devices while you focus on delivering exceptional treatments to your clients.

Price match guarantee, ensuring the best value for your investment
7-day availability by phone
Prompt on-site callouts within 48 hours

Contact us today to explore our comprehensive servicing solutions.

Tailored solutions

Servicing options

Our team of skilled technicians provides comprehensive servicing to ensure your equipment operates flawlessly.

Weekly subscription

Our weekly device subscription fee includes servicing and repairs.

*Excludes handpiece and fibre

Bring your own device

For clients who own their devices we offer a range of service contracts to suit your needs. 

  • We will come to you and offer 24/7 phone support
  • We offer preventative maintenance checks on your devices
  • We offer loan devices when we’re unable to repair the device onsite

Need to schedule a service or repair?

Ensure your equipment stays in top condition with our professional servicing and repairs.

Laser servicing

Our relationship with you extends beyond device delivery. Our dedicated service team is always available to

Handpiece repair

Explore a handpicked collection of advanced devices from renowned brands like, Lumenis, Cynosure,

Frequently asked questions

What service and repair options does Laseraid offer for aesthetic devices?

Laseraid provides comprehensive service and repair solutions for all types of aesthetic devices. We offer both ad hoc repairs and service contracts, giving you flexibility in choosing the level of support that best suits your needs. Laseraid offer 7 day phone support and is typically on-site within 24-48hrs. 

Our service contracts offer numerous benefits. They include priority support with quick response times, scheduled maintenance checks, and servicing. Service contract holders also benefit from cost savings on repairs and the expertise of our manufacturer-trained laser engineers.

Even if you don’t have a service contract, you can still rely on Laseraid for ad hoc repairs. Our skilled technicians will diagnose the issue, provide a quote for the repair, and carry out the necessary fixes promptly to minimise downtime.

  • Give us a call on 1800 224 234  or fill out the form below.
  • Tell us which device you are using
  • Explain the issue that you are having with your handpiece
  • Laseraid will organise to pick-up the handpiece from your clinic
  • A service engineer will examine the handpiece and provide a quote
  • Once approved, the engineer will repair the handpiece 
  • Handpiece/Slider is returned to you

Laseraid’s manufacturer-trained laser engineers have in-depth knowledge of a wide range of devices. This expertise ensures that repairs are carried out accurately, efficiently, and according to the manufacturer’s specifications, maintaining the device’s performance and longevity.

Yes, Laseraid’s subscription model offers comprehensive coverage that includes most servicing and repairs for your devices. With a subscription, you not only have access to the latest devices but also the assurance that routine maintenance and necessary repairs are covered under your subscription plan. This all-inclusive approach helps you maintain consistent device performance without worrying about unexpected servicing costs.

Get in touch

Request a service or repair

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We're closed for the holidays

Laseraid will be closed from December 22nd to January 8th. For service queries during this time, email [email protected] or call 1800 224 234 (select option 2). For general device or account enquiries, email [email protected]. We'll get back to you when we return on January 8th.

For online store queries, email [email protected].